Terms & Conditions

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Acceptance of Terms

By accessing our website, using our services, or submitting cases to Laguna Dental Arts ("Company," "we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

Description of Services

Laguna Dental Arts provides dental laboratory services including but not limited to:

Crown and bridge fabrication
Removable prosthetics and dentures
Implant restorations and components
Digital workflow services and CAD/CAM
Quality assurance and technical support
Case consultation and treatment planning assistance

Service Agreement and Case Submission

Case Requirements

All cases must include complete and accurate prescription forms
Adequate impressions, digital scans, or models must be provided
Clear instructions and specifications are required
Patient information must be HIPAA-compliant and authorized

Acceptance of Cases

We reserve the right to refuse any case that does not meet our standards
Cases requiring clarification may be delayed until sufficient information is provided
Rush cases are subject to availability and additional fees
We will confirm receipt and estimated completion dates for all accepted cases

Modifications and Changes

Case modifications after fabrication has begun may incur additional charges
Significant changes may require case restart with associated fees
Color matches and aesthetic adjustments are limited to reasonable attempts
Final approval of cases is subject to clinical evaluation

Payment Terms and Billing

Pricing and Fees

All prices are subject to change without notice
Rush cases and special requests may incur additional fees
Shipping and handling charges apply unless otherwise specified
Sales tax will be added where applicable

Payment Terms

Payment terms are Net 30 days for approved accounts
New accounts may require payment upon delivery or credit approval
Late payments may incur finance charges as permitted by law
Accounts in default may be subject to collection activities

Credit Terms

Credit applications are subject to approval
Credit limits may be established and modified at our discretion
Personal guarantees may be required for business accounts
Credit terms may be suspended for past due accounts

Quality Assurance and Warranties

Quality Standards

All restorations are fabricated to accepted dental laboratory standards
Materials used meet FDA requirements and industry specifications
Quality control procedures are followed throughout fabrication
Cases are inspected before delivery to ensure compliance

Limited Warranty

We warrant our work against defects in materials and workmanship
Warranty period is 90 days from delivery date
Warranty covers remake at no charge for qualifying defects
Warranty does not cover damage from clinical procedures or patient use

Warranty Exclusions

The warranty does not apply to:

Normal wear and tear
Damage from improper handling or storage
Cases not used within reasonable time frames
Modifications made by third parties
Issues arising from inadequate case information

Shipping and Delivery

Shipping Methods

Standard shipping via UPS or FedEx for most deliveries
Special shipping arrangements available upon request
Insurance and tracking provided for all shipments
Delivery confirmation required for high-value cases

Risk of Loss

Risk of loss transfers upon delivery to carrier
Client is responsible for inspecting shipments upon receipt
Damage claims must be reported within 24 hours of delivery
We will assist with carrier damage claims as needed

Delivery Schedules

Delivery dates are estimates and not guaranteed
Delays may occur due to case complexity or unforeseen circumstances
Rush delivery available for additional fees
We will notify clients of any significant delays

Intellectual Property

Proprietary Information

All case designs, techniques, and processes remain our property
Client case information is confidential and protected
Digital files and models may be retained for records
Reproduction of our work without permission is prohibited

Client Materials

Impressions, models, and digital files remain client property
We may retain copies for quality assurance and records
Client materials will be returned or disposed of as requested
Digital files may be stored for future reference with permission

Limitation of Liability

Disclaimer of Warranties

Services are provided "as is" without express or implied warranties
We disclaim warranties of merchantability and fitness for particular purpose
No warranty is made regarding clinical success or patient satisfaction
Client assumes responsibility for clinical evaluation and use

Limitation of Damages

Our liability is limited to the cost of the specific restoration or service
We are not liable for consequential, incidental, or special damages
This includes lost profits, patient claims, or practice disruption
Total liability for any claim shall not exceed the amount paid for services

Indemnification

Client agrees to indemnify us against claims arising from case use
This includes patient injuries, malpractice claims, and regulatory issues
Client maintains responsibility for clinical decisions and patient care
We will cooperate with reasonable defense efforts

Privacy and Confidentiality

HIPAA Compliance

We maintain HIPAA-compliant procedures for protected health information
Patient information is used only for legitimate business purposes
Confidentiality agreements are in place with all employees
Data security measures protect against unauthorized access

Information Use

Case information may be used for quality improvement
De-identified data may be used for research and development
Marketing use of case information requires specific consent
Client information is not shared with competitors

Regulatory Compliance

FDA and State Regulations

All materials and processes comply with applicable regulations
Device registration and quality system requirements are maintained
Adverse event reporting procedures are in place
State licensing requirements are met for all jurisdictions served

Professional Standards

Services are provided in accordance with dental laboratory standards
Continuing education and certification requirements are maintained
Industry best practices are followed for all procedures
Professional liability insurance is maintained

Termination

Service Termination

Either party may terminate services with reasonable notice
Outstanding cases will be completed unless otherwise agreed
Payment obligations survive termination
Confidentiality obligations continue indefinitely

Effect of Termination

All unpaid amounts become immediately due
Materials and work product will be returned as requested
Warranty obligations remain in effect for completed work
These terms survive termination to the extent necessary

Dispute Resolution

Governing Law

These terms are governed by California state law
Any disputes will be resolved in Sacramento County, California
California courts have exclusive jurisdiction over disputes
Federal law applies to patent, trademark, and copyright matters

Alternative Dispute Resolution

Parties agree to attempt good faith negotiation before litigation
Mediation may be required before court proceedings
Arbitration may be used for disputes under specified amounts
Attorney fees may be awarded to prevailing party

General Provisions

Entire Agreement

These terms constitute the entire agreement between parties
Oral agreements or representations are not binding
Modifications must be in writing and signed by both parties
Previous agreements are superseded by these terms

Severability

Invalid provisions do not affect validity of remaining terms
Unenforceable clauses will be modified to the extent possible
Essential terms must remain enforceable for agreement to continue
Partial invalidity does not void the entire agreement

Force Majeure

Neither party is liable for delays due to circumstances beyond control
This includes natural disasters, labor disputes, and government actions
Affected party must provide notice and mitigate damages
Performance obligations resume when circumstances permit

Contact Information

For questions about these Terms & Conditions, please contact:

Laguna Dental Arts
Email: dev@lagunadentalarts.com
Phone: (916) 688-1333 Address: 9152 Elkmont Way, Elk Grove, CA 95624

Business Hours: Monday - Friday, 8:00 AM - 5:00 PM PST

These Terms & Conditions are designed to protect both parties while ensuring clear expectations for dental laboratory services. Legal review is recommended to ensure compliance with applicable laws and industry standards.